Booking Terms and Conditions
Rental rates (including taxes, security deposits and service charges) on our website are for guidance purpose only and subject to change. We will provide a written quotation for enquiries received with accurate rates at time of request. All rates quoted are also subject to change until confirmed with an official confirmation invoice.
A non-refundable deposit equal to 25 – 50% of the total is required, as stipulated, within 3 business days of booking to confirm your reservation. Final payment is due 12 weeks prior to departure. This may differ during holiday periods. If the reservation falls within 12 weeks of departure, full payment is due at time of booking. Minimum stays may be required depending on the villa booked.
Use of the Villa
The use of the villa is strictly for private holiday residence. The property manager and/or the owner of the villa has the right to evict a guest and terminate the booking if found in breach of contract. This can include overcrowding, intoxication and unsavoury behaviour, physical or verbal assault, wilful damage to the villa, any incident which results in the police attending the villa, any behaviour posing a threat to others, ignoring advice to reduce excessive noise, use of illegal substances or flammable fluids such as explosives or fireworks, smoking within the villa or having a party without prior consent of the owner. No refund will be given for any unused nights.
Travelling with Children
Villas are private homes and need to be treated as such. Many have pools, staircases, balconies, ornaments and equipment that can prove hazardous. If you are travelling with children it is your responsibility to ensure they are supervised at all times. Property damages will be charged for and The Villa Collection bears no responsibility in the event of personal accidents to any guest.
Deposits and balance payments are non-refundable.It is recommended that you to take out travel insurance that covers cancellation of villa rental. Christmas and New Year bookings are also non-refundable. All cancellations must be received by us in writing.
Bookings affected by Covid-19
Our standard payment terms are non-refundable, however, if your booking is affected by Covid-19 travel restrictions imposed by the UK government or the government of your booked destination amounting to the closure of borders or travel becoming illegal, we are passing on our accommodation suppliers cancellation policy. This may include a credit towards a future stay at the property and in some instances, a refund. Please check at time of booking what the policy would be in this instance. Any ATOL protected bookings will be governed by the Package Travel Regulations.
Security and Damage Deposits
Security and Damage deposits vary from destination to destination and from villa to villa. Clients are required to provide a Visa, MasterCard or American Express number together with a signature on the credit card agreement letter, that authorises the Rental Company or The Villa Collection Ltd to debit the card up to 3 weeks after departure for any damage of the property or its contents and up to 6 weeks for any overseas phone calls and other incidentals.
Occupancy by the Numbers
No parties, weddings or large gatherings allowed in the villas without written permission. Villas may not be occupied by more guests than specified in the rental contract. Rates are based on occupancy and additional fees may apply. Generally, a villa will cater for a maximum of 2 occupants per bedroom. Additional guests for dinner/drinks may be permitted. This is subject to the approval of the owner or the property manager, and additional charges may apply.
Tax & Service Charges
Each destination has a tax and or service charge. Rates quoted will clearly state if they are tax and service inclusive or exclusive. It varies by destination, and even sometimes from property to property. Airlines also charge tax. Taxation is beyond the control of The Villa Collection and in the event that any changes occur to taxation between time of booking and departure, that will require a change in your holiday cost, this additional amount will be charged accordingly.
Check-in /Check-out times
Check-in and check-out times can vary between properties/resorts. As a guide we advise check-in times to be from 3pm and check-out times before 10am. Final check-in and check-out times will be advised on your final documentation. Request for an early check-in or a later check-out can be requested and will be subject to final confirmation with the owner as this will depend on the arrival and departure of other guests on the changeover days, so may not be confirmed until near to the travel date. We recommend that you advise us of your requirements at the onset of your enquiry.
If your arrival is delayed for any reason you should inform the local contact person noted on the final documentation which is sent once full balance is received for the holiday. Should you experience any delays with your chosen transportation to the destination, The Villa Collection does not accept responsibility for the problems this may cause.
Rental of additional services and equipment
Upon request, equipment such as cribs, high chairs, car seats, play pens, strollers can be provided subject to additional charges.
Transfers / Car Hire
The Villa Collection Ltd can arrange services such as transportation and car hire. Additional charges apply.
Initial Food Requirements
On request, we can arrange for groceries to be stocked at the villa (some villas may not offer this service) ready for your arrival. Additional charges will apply.
Passports, Visas & Health requirements
It is the responsibility of every member of your party to check they have the correct and valid passport and/or visas and any required inoculations for the destination to which you are travelling. The Villa Collection cannot accept responsibility for you or your party failing to produce or provide the necessary documents
It is a compulsory requirement that you and your party have the necessary insurance cover to protect for medical needs, cancellation, flight delays, force majeure, travel disruption cover and personal liability. The Villa Collection bears no responsibility if your travel insurance does not meet any requirements you may need for a claim.
Building Works outside the Property
The Villa Collection takes no responsibility for any noise or disturbance outside the property which is beyond the control of the property owner. In the event that we receive prior notification of any nearby building works or disruption we will advise you immediately and will assist in finding an alternative if required. If an alternative is offered at a higher price, you will need to cover the additional cost.
Excursions and Car Hire
Excursions, car hire or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion, car hire or other tour that you book, your contract will be with the operator of the excursion or tour and not with The Villa Collection. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
We carefully monitor all of the information on our website; however, we are not responsible for any errors or omissions resulting in inventory, content, or pricing discrepancies. The details shown, including any pictures, are for informational purposes only. Your exact price depends upon selected villa, length of stay and arrival date. All special offers are subject to availability and may be withdrawn at any time. Additional restrictions may apply. All prices and dates may not be available at time of booking. All information is subject to change without notice.
The Villa Collection Ltd acts only as agents for accommodations and assumes no responsibility for property loss or damage, nor liability for injury, accident, delay or irregularity which may be caused either by reason or the acts of any company or persons engaged in conveying the passengers to or from their accommodations. If The Villa Collection Ltd is forced to permanently cancel the booking made by the client due to the sale or unavailability/double booking of the villa, then best efforts will be made to offer another property of equivalent standard. If the price of the alternative property is less, the difference will be refunded to the client, but if the price is higher the client must pay the difference. If no suitable alternative is available, the Villa Collection will offer a refund. No compensation will be offered.
In the unlikely event that you have a complaint or find something does not meet your expectations, we encourage you to report your complaint immediately to the house staff or local contact allowing them the opportunity to resolve any issues. In the event that your complaint is not handled to your satisfaction we require full information in writing to us within 15 days of check-out, and we will work with our supplier to obtain a reasonable solution once the complaint is upheld.
We accept no responsibility for loss, damage, disruption or cancellation of your holiday which has been prevented or affected by “force majeure”, which includes any unforeseeable situations beyond our control such as war, riots, civil strife, terrorist activity, industrial disputes, epidemics, natural or nuclear disaster, fire, adverse weather conditions, water level changes, sale of a property and all other similar events outside of our control. You must ensure you have adequate travel insurance for your holiday and claim via your insurance company.
Covid-19 Government Protocols
If you are due to travel in the foreseeable future you must ensure you comply with all protocols of the Government of your holiday destination as well as the UK Government protocols including the departure and arrival requirements. Destinations are changing the policies on a regular basis. We also strongly advise you check and seek travel insurance that covers for cancellations due to covid-19 or medical assistance if required when abroad.
Any amendments that we may make to the flight details, such as change in carrier, departure time and airport of departure within 12 hours of original time, would be considered as a minor change and would not be subject to any compensation or allow a cancellation of reservation.
Where domestic or international internal flights are booked, either by The Villa Collection or by the client directly with the airline, we are unable to accept liability for any change in flight time by the carrier that would affect your onward or return travel arrangements. Where we have made reservations for domestic or internal scheduled flights payment must be made at the time of booking and is non refundable.
We make every effort to ensure the accuracy of our website, and that the pricing is correct. However, we do rely on updates from suppliers on changes to facilities, inclusions , rates or property in general for most up to date and relevant information.
Your financial protection
The Villa Collection is ATOL protected with licence 11070.
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Head Office - London
+ 44 (0) 207 183 3554
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